Effective date: May 11, 2026
This Privacy Policy explains how Frank's Automotive ("Frank's," "we," "us," "our") of Seguin, TX collects, uses, and protects information when you visit our website (franksautomotiveseguin.com) or contact us through any of its forms. Using this site means you agree to the practices described below.
What information we collect
We collect only what you give us directly through the contact and appointment-request forms:
- Name, phone number, and email address
- Vehicle year, make, and model (appointment form)
- A short description of the service you need
- Your preferred drop-off date and time, if you provided one
We also collect standard server logs — IP address, browser user agent, referring page, and timestamps — used for security and basic analytics. We do not require you to create an account to browse the site or submit a form.
How we use it
The information you provide is used to:
- Contact you about your appointment request or service inquiry
- Confirm details before your vehicle arrives
- Follow up after service, occasionally, to check in
- Maintain service records as needed for warranty coverage (24-month / 24,000-mile)
We don't use your information for advertising, and we never sell it to third parties.
SMS / text communications
If you check the "agree to receive automated messages" option on the appointment form, you're consenting to service-related text messages from Frank's Automotive — confirmations, follow-up reminders, or service-related questions.
- Message frequency: typically one or two messages per appointment
- Charges: message and data rates may apply per your wireless carrier
- Opt out: reply STOP to any text to unsubscribe; you'll receive one confirmation message and no further texts
- Help: reply HELP for assistance, or call us at (830) 379-4840
Your phone number is used only for service-related communication. It's not shared with third parties for marketing.
Sharing
We don't sell, rent, or trade your information. We may share it with:
- Service providers — for example, the email-delivery service that routes form submissions to our shop, or our website hosting provider. These vendors are bound by their own privacy obligations and only see what's necessary to do their job
- Legal obligations — if required by law, court order, or to protect the safety of Frank's, our customers, or others
Cookies
Our website uses minimal cookies, primarily for form security tokens and session state. We don't currently use cross-site advertising trackers. If we add web analytics (like Google Analytics) in the future, we'll update this policy.
Your rights
You can request a copy of the information we have on file, ask us to correct it, or ask us to delete it (subject to records we're required to keep for warranty or tax purposes). To make a request, call (830) 379-4840 or email appointments@franksautomotiveseguin.com.
Children's privacy
Our website and services aren't directed at children under 13, and we don't knowingly collect their information.
Updates to this policy
We may update this policy from time to time. The "Effective date" at the top reflects the most recent change. Material changes will be highlighted here for at least 30 days.
Contact
Questions about this policy?
Frank's Automotive 1100 East Kingsbury Street, Seguin, TX 78155 Phone: (830) 379-4840 Email: appointments@franksautomotiveseguin.com